Booking and confirmation
A request sent through this website is not a confirmed booking. We confirm by email or phone once we have checked that we can reach the cemetery, that the work is permitted there, and that the date is possible.
Prices and payment
Prices shown are starting prices per grave and may change with the size of the marker, the arrangement chosen, the number of graves and the distance travelled. You receive a price before any work begins. Invoices are payable within fourteen days.
Cemetery rules
We follow the rules of each cemetery. If a cemetery does not permit what you have asked for, we will tell you and suggest an alternative. We are not responsible for decorations removed by cemetery staff under their own policies.
Weather and access
If snow, ice, flooding or ground conditions make a visit unsafe or make good work impossible, we reschedule and tell you. Seasonal dates may move by a few days for this reason.
Photographs
Photographs are taken as a record of the work and sent to you. We use them publicly only with your permission.
If something is not right
Tell us within seven days of receiving your photographs. We will return and put it right at no cost. If we still cannot, we refund that visit.
Cancellations
Cancel a scheduled visit up to forty-eight hours beforehand at no charge. Inside forty-eight hours we may charge for materials already bought.
Limits
We care for graves; we do not repair, reset or replace monuments, and we do not accept responsibility for pre-existing damage to a marker. Where a stone appears unstable or damaged we report it to you and, where appropriate, to the cemetery.
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